Weight Watchers® Bluetooth Diagnostic Scales

Quick User Guide


To download the app for iOS, click here.

To download the app for Android, click here.

(Smartphone and Tablet devices not included)


You can download the user manual

Weight Watchers Body Balance Bluetooth Diagnostic Scale (Model WW910A)

Weight Watchers Body Analysis Bluetooth Diagnostic Scale (Model WW310A)


Weight Watchers Bluetooth Diagnostic Scales - Bluetooth Requirements:

The Weight Watchers Bluetooth Diagnostic Scales work both iOS and Android operating systems.

*iOS devices using iOS 8 and above (iPhone (4S and up), iPad (3/4, mini, air, and up) iPod Touch (5 and up))

* Android using Android 4.3 and up (Smartphone and Tablet devices)


Download the Weight Watchers Scales by Conair scale app.

You can download the app from the App Store or Google Play. Simply search for “WW Scales by Conair”



Once you’ve download the app, open it and be prepared to register following the on-screen prompts. You’ll need your scale near you and switched on in order for it to record your details. It is necessary to complete your profile set-up in order for your scale to track your measurements and create graphs and charts.

First step, select your unit of measurement on your scale – either pounds (lb) or kilograms (kg). You can easily make your selection by depressing the tab (button) on the underneath of your scale. (This will wake your scale up, so no need to tap to turn on). 

Open the Weight Watchers Scales By Conair™ app on your mobile device. Be sure the Bluetooth setting is turned on (go to your settings and check if Bluetooth is turned on).

On the first screen you'll see 2 buttons on the bottom for “Log in” and “Register”. Choose “Register” when setting up your scale for the first time.

The next screen allows you to enter your first name, last name, email address, and password. Selecting “Log in” allows you to proceed to the next screen, where you can connect to Apple® Health or Google Fit®, or skip to set that up later.

If you’re using the same mobile device for multiple users of the same scale, each user is required to Log In, and Log out before and after each use. If a user does not log out after using the scale, the next time the mobile device is used; it will remain on the user who was last logged in.

You then can set up your profile by inputting your birthdate, gender and height.

Next, you’ll see a Warning Screen. Press OK to proceed once you’ve read and agree to the warning.

The Weight Watchers Scales By Conair™ app will welcome you! And it will then allow you to connect your Weight Watchers Bluetooth Diagnostic Scale to your smartphone or tablet device. Once connected you can select your user number.


Transmitting data

After your mobile device and scale have been paired, you can transmit data via Bluetooth. You'll see a Bluetooth icon and a check mark on your screen, which indicates that you’re connected. Step on your scale with bare feet. Stand still to see your weight. The scale will display your weight and, a few seconds later, your body analysis data.

Transmitting data to an Android phone or tablet

Before using the WW Scales by Conair app with an Android device, always ensure that your location services are switched to 'on', as the Bluetooth antenna relies on the GPS antenna to be on. If your location services are switched off, you may have an issue connecting your device and scale via Bluetooth.

Transmitting data to a Samsung Galaxy S6

Some Samsung Galaxy S6's may have an issue with Bluetooth connectivity. A common remedy is to clear the Bluetooth cache on the device. To do this:

  1. Go to Settings
  2. Go to Apps
  3. Hit three dots menu > Show System
  4. Go to Bluetooth Share
  5. Tap Storage
  6. Clear Data and Clear Cache
  7. Bluetooth connectivity should be better now. Note that this will clear data of the all devices the phone has previously paired with.

For use of your scale without using the app

Your Weight Watchers Bluetooth Diagnostic Scale can be used as a normal weight and body analysis scale without use of the Weight Watchers Scales by Conair™ app. For more information, please consult the instruction booklet for your particular scale.


Do you want to know more about WEIGHT WATCHERS products?

Head to www.weightwatchersfoods.com.au or www.weightwatchersfoods.co.nz



Questions? Comments? Call Conair Customer Service.

Australia: 1800 650 263 New Zealand: 0800 266 247